Our Services

On-site IT services, delivered to your door.

Five service lines that cover the full lifecycle of your physical IT estate — from the first site survey to emergency repair. Every visit is carried out by a certified engineer and closed with a written report.

Break/Fix

When hardware fails, every minute counts. Our engineers arrive on site with the right parts and expertise to diagnose the fault, repair or replace the component and bring the system back into service — with a full incident report afterwards.

What's included

  • Desktop, laptop and printer repair
  • Server and storage hardware replacement
  • Network device swaps — switches, routers, firewalls
  • Warranty and RMA coordination with vendors
  • Root-cause documentation for every incident

Network Support

Reliable connectivity underpins everything. We install, troubleshoot and maintain the physical and logical network at your locations, working to your standards and your change process.

What's included

  • LAN, WAN and Wi-Fi installation
  • Structured cabling, patching and labelling
  • Switch, router and firewall deployment
  • Fault-finding and performance troubleshooting
  • Access point placement and coverage tuning

Smart Hands

Extend your IT team into locations where you have no staff. Our engineers follow your instructions on site and act as your remote team's hands and eyes, so your specialists never have to travel.

What's included

  • Rack and stack of servers and network equipment
  • Cable tracing, patching and labelling
  • Power cycles, console access and visual checks
  • Media handling and component swaps
  • Escorted vendor access and hardware receipt

IMAC

Install • Move • Add • Change

Planned, repeatable changes to your IT estate — from a single desk move to a full office relocation — executed to schedule with minimal disruption to your people.

What's included

  • Workstation and peripheral deployment
  • Office and data-centre relocations
  • Hardware refresh and rollout programmes
  • Asset tagging and inventory updates
  • Secure decommissioning and disposal coordination

Site Surveys

Make decisions with accurate data. Our surveys document the physical environment, infrastructure and readiness of a site before you build, move or upgrade — so projects start without surprises.

What's included

  • Physical and environmental assessment
  • Power, cooling and rack capacity checks
  • Cabling and network infrastructure audit
  • Wireless coverage surveys
  • Photographic and floor-plan documentation

How We Work

A simple, accountable process from first call to sign-off.

  1. Request

    Raise a ticket by phone, email or through your service desk. Tell us the site, the issue and the priority.

  2. Dispatch

    We assign a certified engineer from our local coverage network and confirm the arrival window against your SLA.

  3. Resolve

    The engineer completes the work to your runbook and security procedures, keeping your team informed throughout.

  4. Report

    You receive a sign-off report with findings, actions taken, parts used and any recommended follow-ups.

Not sure which service you need?

Describe the situation and we'll recommend the right engagement — no obligation.